Returns and Exchanges
OUR CHANGE OF MIND POLICY
At MC Designer Collections, we pride ourselves on providing you with a hassle free and transparent shopping experience. We will gladly offer you an exchange or store credit for any change of mind. Please note that the following timeframes apply for a change of mind return:
- In Store returns must take place within 14 days of purchase
- Online returns must be returned within 14 days of the delivery date
Merchandise that is returned for change of mind within the above timeframes can be returned for an exchange or store credit subject to the following conditions:
- Proof of Purchase is provided
- Our product must be returned to us in its original condition which means it must be: with tags intact, unworn, unwashed or dry cleaned, in its original visual and scented condition
Note: Due to hygiene reasons our change of mind policy does not apply to underwear and/or swimwear, these items are unable to be returned for change of mind so please choose carefully
OUR CHANGE OF MIND POLICY
If you are located in NSW, visit our team in store to process your exchange. If you can’t make it into store, then return shipping is covered by you. Please include a self-addressed pre-paid post satchel with your return item and MC Designer Collections will then gladly arrange to send the correct size out to you as soon as possible!
Please note MC Designer Collections cannot be liable for return shipping carried out by the customer so please use tracked shipping to avoid any mishaps.
INTERSTATE CUSTOMERS
If you are unable to make it into store, then the items must be shipped back to MC Designer Collections Warehouse in NSW. The customer is responsible for covering the costs of shipping to return the item to MC Designer Collections for exchange or credit. For exchange situations, please include a self-addressed pre-paid post satchel with your return item and MC Designer Collections will then gladly arrange the right size and send it out to you!
Please note MC Designer Collections cannot be liable for return shipping carried out by the customer so please use tracked shipping to avoid any mishaps
Exchanges
Please email us at mcdesignercollections@gmail.com with your order number and return parcel tracking number to notify us of the return.
Send your parcel carefully wrapped so as to protect the product for any damage and be sure to choose registered post for your own peace of mind! We will be in touch as soon as the parcel has been received.
Please address returns to:
ONLINE RETURNS MC DESIGNER COLLECTIONS
Shop 19 / 111 Elizabeth St,
SYDNEY NSW 2000
Alterations
The cost of alterations needed for items are not included in online sales. If you need an alteration, please come in to the store in person.